How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have not been able to sign into my e-mail account. My

Customer Question

Hi I have not been able to sign into my e-mail account. My daughter, who set up my account, has reassigned me a password, but it says I have tried to sign in too many times. Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  Joel replied 1 year ago.

Hi Cathy and Welcome. I'm Joel and I look forward to assisting you today with your question.

Expert:  Joel replied 1 year ago.

Have you tried following through the account reset process in order to generate a new password ***** regain access?