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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Ladies and gentlemen, I've been using the free 15GB gmail

Customer Question

Ladies and gentlemen,
I've been using the free 15GB gmail for my mail sevice for many years. About three weeks ago I encountered problem with Gmail. After sending out less than 10 messages to my correspondents, I was hit by the warning "You have reached a limit for sending mail". I thought then that my 15 GB free was not enough for my numerous mails (which usually count about 15 to 20), I subscribed to the 100GB with US$2.00. . And my sent-out maisl have been again restricted to less than 10 with that annoying message.
Now, after sending 6 to 7 (sometime only 2) answers to my photography students, I had to stop until the next day to resume my correspondence.
I really appreciate your help in resolving my problem to enable me enjoy my correspondence with Gmail again.
Hien Dang "*****@******.***"
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.

Hi and welcome.

Expert:  A. Stevens replied 1 year ago.

It is definitely not normal that you're account is being restricted after only sending a few messages.

Expert:  A. Stevens replied 1 year ago.

It sounds like your email address may have been hacked and is being used to send SPAM emails to your contacts.

Expert:  A. Stevens replied 1 year ago.

You will need to change your password ***** and see if the problem persist.

Expert:  A. Stevens replied 1 year ago.

You can change your Google Account password ***** any time.

  1. Sign in to My Account.
  2. In the "Sign-in & security" section, select Signing in to Google.
  3. Choose Password.
  4. Enter your new password ***** then select Change Password.
Expert:  A. Stevens replied 1 year ago.

Once you do that, it should fix your problem.

Expert:  A. Stevens replied 1 year ago.

Please try and let me know, if you have any questions also let me know.

If you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Expert:  A. Stevens replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
What is your tel number ???
Expert:  A. Stevens replied 1 year ago.

I'm sorry, I do not have a telephone number where I can be reached. I can offer remote desktop support to help you with this issue live on your computer.

Expert:  A. Stevens replied 1 year ago.

I can offer remote assistance via a Remote Desktop Session.

Customer: replied 1 year ago.
Do you mean that I have to pay $53.00/month from now on, after I got help from you?. If this is the case, I could not afford the charge since I am 85 years old, and living on a small retirement money, and I then have to cancel this help. Thank you for your time.
Expert:  A. Stevens replied 1 year ago.

I'm not aware of this being monthly, however, let me give you the contact information for customer service so you can call about your account:

1(###) ###-####/p>

Expert:  A. Stevens replied 1 year ago.

Thank you also for your time.

Customer: replied 1 year ago.
I do hope that my decision to cancel your help has been acknowledged, since I could not afford the charge of $53.00/month due to my poor retirement money.
Thank you for your time and please accept my apologies . Hien Dang.
Customer: replied 1 year ago.
A. Stevens A. Stevens
Email technician
You can change your Google Account password ***** any time.Sign in to My Account.
In the "Sign-in & security" section, select Signing in to Google.
Choose Password.
Enter your new password ***** then select Change Password.My question : Where is the "My account" for me to sign in ???
Expert:  A. Stevens replied 1 year ago.

Hi and welcome back

Expert:  A. Stevens replied 1 year ago.

The link for the My Account is here >>> https://myaccount.google.com/

On that page, you will be asked for your email address and password.

Once logged in, click Sign-in & security

Next select Signing into Google

Choose Password

And follow the prompts to change your password.

Expert:  A. Stevens replied 1 year ago.

If you have any questions, please let me know.

If you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.