How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31121
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

Iam getting a message the mail cannot connect to the account

Customer Question

Iam getting a message the mail cannot connect to the account "rogers.com"
Enter password ***** user "*****@******.***"
My husband is deceased. I have tried every password ***** could find that he might have used. How can I retrieve my E-Mails. Looks like I haven't received any since Fri. Nov.6th
Regards, *****
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you use my link below please to reset your password ***** your Rogers account

https://www.rogers.com/web/link/forgotPassword

Go through the process and reset the password ***** that link and then use the new password ***** access the account.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Related Email Questions