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Hi, my name is ***** ***** I'm here to help you with this issue.
Is it possible to have your friend check their spam folder on their email?
If your friend finds your email in their spam folder then they will need to unblock your email address.
I can but your friend will have to check where those messages are going in her computer. Ask your friend if there are any folders that group messages go in their email.
Are you positive that uour sending your friend an email and not a text message?
If she is receiving messages that are only sent to her, but not receiving group messages in her email, I would think that the contact information for your friend inside the group message may be incorrect. For example when you email get directly you use her email address. But when you send a message to the group, the group must be configured correctly to go to the people you want it to.
Basically I think that the group messaging must be checked to make sure that the email addresses are correct
Do you know who set up the group messages?
And you've never received any error messages after sending an email?
Please have your friend follow the steps on the following link
Its the only thing I can think of, that her email is blocking the group emails for some reason.
She'll have to add everyong on the group message as a Safe Sender.
Can you ask her to try?
Ask her to start with you email address, the steps with pictures can be found at the following link:
Simply bookmark this page or check the email that you registered with.