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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I need to recover my Microsoft account quickly as I am going

Customer Question

I need to recover my Microsoft account quickly as I am going away tomorrow for two weeks. They have cancelled my account. My e-mail address is XXXX and I can't access my e-mails,
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  A. Stevens replied 1 year ago.

When did the account get cancelled. There is a certain time frame that an account can be recovered. Please let me know.

Customer: replied 1 year ago.
It was cancelled about an hour ago
Expert:  A. Stevens replied 1 year ago.

Okay great. Which number did you try to call for Microsoft support?

Customer: replied 1 year ago.
I phoned Micosoft support on 132058
Expert:  A. Stevens replied 1 year ago.

Okay, thank you.

Expert:  A. Stevens replied 1 year ago.

One minute please.

Customer: replied 1 year ago.
I think I need to talk to Microsoft myself unless you can do this for me?
Expert:  A. Stevens replied 1 year ago.

It is correct the Microsoft needs to be contacted, but I was looking for the correct place.

Customer: replied 1 year ago.
I am not convinced that you can help me
Expert:  A. Stevens replied 1 year ago.

http://go.microsoft.com/fwlink/p/?LinkID=259772

That link we send you to the Microsoft Forum where you can make a post about your deleted account and a Microsoft rep will Direct Message you from within that forum.

Expert:  A. Stevens replied 1 year ago.

That link will require you to have a Hotmail or outlook.com account.

Expert:  A. Stevens replied 1 year ago.

Once you post, they will typically Direct Message you and ask you information about your account. You'll just need to verify whatever they ask you and they should open the account back again.

Expert:  A. Stevens replied 1 year ago.

Since hotmail accounts are free, there is no real phone support. You'll have to contact them through the forums.

Customer: replied 1 year ago.
I have a Hotmail account
Expert:  A. Stevens replied 1 year ago.

Hotmail email address are not under Microsoft.

Expert:  A. Stevens replied 1 year ago.

are now under*

Customer: replied 1 year ago.
Can you help me or not?
Expert:  A. Stevens replied 1 year ago.

I can assist you through making a post on the Microsoft forums where you will need to go to ask Microsoft to re-open the hotmail account.

Customer: replied 1 year ago.
OK so then do that asap
Expert:  A. Stevens replied 1 year ago.

Okay, you need to log into the following link: http://go.microsoft.com/fwlink/p/?LinkID=259772

Expert:  A. Stevens replied 1 year ago.

After you open that link, you'll need to into that site with a working hotmail account

Expert:  A. Stevens replied 1 year ago.

Then make a support post and ask that your closed hotmail account be reopened.

Expert:  A. Stevens replied 1 year ago.

Can you give it a shot?

Expert:  A. Stevens replied 1 year ago.

Were you able to post on the iste?