Hi, and welcome to Just Answer. My name is ***** ***** I will be assisting with your question.
How many computer and devices do you have this email account setup on?
Ok, I think the issue lies in either of the 2 iMac devices. Do you have access to the devices now?
Ok, let's continue with email exchange. Are you only able to see emails dated back to the last 2 days, and do the deleted emails disappear from your iMacs as well?
Ok, now please delete the email account from the iphone, ipad and the 2 iMacs. Let me know if you need the step by step directions to delete the account for each device.
Let me know once done and I'll give you the steps to add them back again, but using an alternative method.
Are you able to see you Calendar when you login to your account at www.icloud.com using your Mac? If you can, there shouldn't be any issue with your calendar.
Ok, now, please follow the steps in the link below to setup your iCloud email account on your Mac:
The instructions for iphones and ipads can be found for the link below:
Once you enable iCloud, you need to sign in to your iCloud account and enable all services such as email, calendar, etc. that you require.
Let me know how it goes.
If you need more help, please reply back using the Reply box below. I'd greatly appreciate it if you could take a moment to rate my service at the top.
That means that the emails have already been removed from the server. But, any fresh emails from now on shouldn't be removed. I'll suggest you to wait for 2 days to verify.
Please keep me posted.
I assume you have set up the email account now as an iCloud according to the above instructions in the links provided, instead of as a POP account
Just to clarify, are you seeing no emails at all, or just not the emails from the past 2 days?
If the emails don't shown up on iCloud even now, and they are not even present in the Trash folder, it is very possible that they are gone for good. This can happen if your email account was compromised in some way earlier, or the emails were downloaded onto another device as a POP account, which then deleted the past emails from the server each time it was accessed from that specific device itself. To prevent this for happening again, I would advise you to change your iCloud account password, and then send yourself a couple of test emails. Continue to monitor your email account for the next couple of days, and see if this issue re-occurs.
Please follow the steps in the link below to change your iCloud password:
If you have any further questions for now, please let me know. Otherwise, a positive rating at the top, would be much appreciated. Your question will still remain open after rating, and you will be able to get back to me anytime later on through your emails received from JustAnswer. Thank you.
I see. That explains it. Yes, the pop3 server was automatically deleting all the emails as they came in on that concerned computer. You would have been to save the emails if you had known this before, and removed that account from her computer.
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To prevent this issue from ever recurring again, please don't set up the accounts as pop accounts, but instead set them up directly using iCloud.