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Hi I'm Joel, hopefully I can assist you today.
What email client are you using? You have a custom folder already setup and you'd like a second folder with the same email content? Is this for backup purposes?
Thanks, ***** ***** access your mail your using just a web browser at the moment?
If so, I would try using a hard client such as Windows Live Mail as these generally offer you a bit more functionality over accessing via the web browser.
Once your account has been added into Windows Live Mail, you should be able to create a new folder. Then go to the original folder, and use the "Copy To" to copy the email to the new folder.
You could also use the Mail export feature to create backups as needed
I'm still here
Another way to achieve this, you could try exporting the email via the Tool menu and Export email and click email messages.
Select Windows Live Mail and follow the wizard through and select your folder then select a location to save the email to on your computer. You can make a new folder on the desktop to make it easier. After the export then go back to Tool menu and select import messages.
This should allow you to then import them back and they should show up under Imported Folders (as a copy). You should then be able to move them to your new folder. Let me know if that helps you out or if you need some further guidance. Make sure when exporting you select only your folder you wish to copy and not all mail.
Here is a Windows How-To on the export/import function of Windows Live Mail. http://windows.microsoft.com/en-AU/windows-live/mail-import-backup-restore
Let me know how you go
I will be here
Thats odd. Are you running the latest version of Windows Live Mail?
It should. If your wanting to copy/duplicate a specific folder. You should be able to export it then import it to a new location, creating the copy your looking for. Then you can rename/move accordingly
Oh your on a Mac.. well that's a bit different as the actual Windows Live Mail client wont run on Mac. do you have access to a Windows laptop or anything to follow the steps earlier? I'm guessing export to PDF was the option if you try export via the web browser
I'm currently away from my Mac, so unable to see if you may be able to add your hotmail account into the Apple mail.app (Mac mail client) then use that to do what you need to do
The simplest way would be to use the Windows Live Mail application on Windows to do a quick export/import to create the duplicate folder. Since your on a Mac that's not an option.
Since the web interface only seems to alow export to PDF that also won't work and only allows the ability ti Move content and not copy.
The other alternative is to use a native email client on your Mac such as Mail.app, add your hotmail account to that and then try what we suggested earlier. I believe on Mail.app you could create a new folder, then just select Apple+A all the email then drag it into the new folder. But you would need to add your hotmail account into the Mail.app client
It comes with OS X (Apple operation system) on your Mac. If you hit Apple+Space to open spotlight the search box, can also click the search magnifying glass up the very top right and type Mail.app you will see it.
You may even have it in your dock, post stamp looking icon. Also is your email address an @hotmail.com or @outlook.com
Yeah, Mail.app will use IMAP (so it sync with your hotmail account) You don't need to worry about deleting the mail.app as its standard software for Mac, comes with the operating system.
Sorry I can only take calls at specific times currently. I will open this up for someone else who may be able to assist via the phone. Sorry we couldn't get it sorted promptly
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.