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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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WHEN I SEND AN E-MAIL ,THE RECIPIENT RECEIVES MANY COPIES OF

Customer Question

wHEN I SEND AN E-MAIL ,THE RECIPIENT RECEIVES MANY COPIES OF THE SAME E-MAIL ,REPEATED AGAIN AND AGAIN. wHAT IS THE CAUSE AND WHAT THE ANSWER PLEASE. Thank you...K.Tollet
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please tell me how you access your e-mail account to read and send e-mails. Is it via e-mail program such as Microsoft Outlook or via web browser (web mail)?

Let me know,

IT Miro

Customer: replied 1 year ago.
Microsoft Outlook........K.tollet
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

Please tell me when the problem started to happen. Also, are only sent e-mails being duplicated or the received ones as well?

Customer: replied 1 year ago.
THE PROBLEM started some weeks ago ....Don't know when exactly......But people began to e-mail me , complaining about...
number of copes received of the message sent....on one occasion over twenty!!!..
Expert:  IT Miro replied 1 year ago.

Most likely, the cause of the problem is in Microsoft Outlook.

Please exit Microsoft Outlook and access the web mail of your e-mail account, and send a test e-mail from there. For example, if you have a GMail account, go to www.gmail.com.

Let me know if only 1 e-mail will be received at the recipient's side or more.

Expert:  IT Miro replied 1 year ago.

Hello again!

I see you haven't replied to this page for several days. Has the problem been resolved?

Let me know,

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Were you able to read my messages sent to you?