Need Help With Email? Ask Your Email Questions Online
Hi, and thank you for asking your question.
Who's your email provider, e.g. Gmail, Hotmail, etc.?
May I set up a quick, secure remote session to check the issue now?
Please reply back using the Reply box below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I Agree'. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below. Thank you.
If you are having any issues with downloading/running the remote file as requested in my earlier reply, please reply back to me below. Thank you.
OK; now, please check the very bottom of your browser - do you see an "Elsinore Screen Connect" file listed there? If not, could you let me what's the browser you are using?
Also, please check your Downloads folder as well. Keep me posted.
No issues, I'll request a full refund for you now. Thanks anyway.