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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I am having trouble getting to my new email. Also, when I am

Customer Question

I am having trouble getting to my new email. Also, when I am there, it goes to the bottom of the page and will not stay put.
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Expert:  Bryan replied 1 year ago.

Who's your email provider, e.g. Gmail, Hotmail, etc.?

May I set up a quick, secure remote session to check the issue now?

Please reply back using the Reply box below. Thank you.

Customer: replied 1 year ago.
AOL I want you to fix the problem. I probably have a virus.
Expert:  Bryan replied 1 year ago.

OK, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ca40622c-2521-45bc-8e2d-612e7b41bcc5

Click 'I Agree'. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

If you are having any issues with downloading/running the remote file as requested in my earlier reply, please reply back to me below. Thank you.

Customer: replied 1 year ago.
I can download it but it just keeps on telling me to download again.
Expert:  Bryan replied 1 year ago.

OK; now, please check the very bottom of your browser - do you see an "Elsinore Screen Connect" file listed there? If not, could you let me what's the browser you are using?

Also, please check your Downloads folder as well. Keep me posted.

Customer: replied 1 year ago.
I am sorry but this is just not working. Please refund my deposit. I will get someone local to help tomorrow.
Expert:  Bryan replied 1 year ago.

No issues, I'll request a full refund for you now. Thanks anyway.

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