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Hi, my name is ***** ***** I'm here to help you with this issue.
The error that you are seeing is associated with the fuser unit failing on the printer.
The fuser unit will need to be replaced before the error will go away.
Do you know if your printer is still under warranty?
Okay that is a good thing.
That printer has 12 months parts and labor warranty on it. So you'll need to contact Samsung directly at the following number and/or address:
To obtain warranty service for your product, please choose one of the following:
Call Samsung at: 1-800-SAMSUNG (726-7864)
Fill out our convenient, Online Service Request Form
No, I'm here. The fuser is rather difficult to replace on your own. However, if you are under warranty. Samsung will replace it for you.
Is there anything else I can help you with today? Please be sure to rate this answer below. Please do not rate unless you are 100% satisfied.
Are you here?
I'm not sure how you go about changing the value of the question. I'm just on the tech support side of things.
I can provide the number and email of JustAnswer customer service and maybe they can assist in adjusting the question value.
Do you want me to provide that information to you here?
You're very welcome. Just to make sure, do you want me to provide the customer service info here?
Available 6am to 9pm PST
Please remember that in order for me to get credit for this a positive rating is appreciated.
Customer service should be able to help you with a portion of the refund before or after you rate.
But please remember to return and rate once you've resolved the matter.