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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have a Samsund Xpress M2880FW laser printer. I'm getting a

Customer Question

I have a Samsund Xpress M2880FW laser printer. I'm getting a error code #U1-2334. The screen says turn off and turn on. I've done that to no avail. Please, can you tell me how to remedy this? Thank you. Deborah
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  A. Stevens replied 1 year ago.

The error that you are seeing is associated with the fuser unit failing on the printer.

Expert:  A. Stevens replied 1 year ago.

The fuser unit will need to be replaced before the error will go away.

Expert:  A. Stevens replied 1 year ago.

Do you know if your printer is still under warranty?

Customer: replied 1 year ago.
The printer may be under warranty, I think we got it in January. I'll have to check.
Expert:  A. Stevens replied 1 year ago.

Okay that is a good thing.

Customer: replied 1 year ago.
were done? That's it?
Expert:  A. Stevens replied 1 year ago.

That printer has 12 months parts and labor warranty on it. So you'll need to contact Samsung directly at the following number and/or address:

CONTACTING SAMSUNG

To obtain warranty service for your product, please choose one of the following:

Call Samsung at: 1-800-SAMSUNG (726-7864)

Or

Fill out our convenient, Online Service Request Form

Expert:  A. Stevens replied 1 year ago.

No, I'm here. The fuser is rather difficult to replace on your own. However, if you are under warranty. Samsung will replace it for you.

Expert:  A. Stevens replied 1 year ago.

Is there anything else I can help you with today? Please be sure to rate this answer below. Please do not rate unless you are 100% satisfied.

Expert:  A. Stevens replied 1 year ago.

Are you here?

Customer: replied 1 year ago.
Okay, so I'm not trying to be offensive, but paying $42 for services seems a bit much for this support. Can you give me a better price? I don't want to not give you anything, and I appreciate your answer, but a bit
over valued.
Customer: replied 1 year ago.
Sorry didn't hit send.
Expert:  A. Stevens replied 1 year ago.

I'm not sure how you go about changing the value of the question. I'm just on the tech support side of things.

Expert:  A. Stevens replied 1 year ago.

I can provide the number and email of JustAnswer customer service and maybe they can assist in adjusting the question value.

Expert:  A. Stevens replied 1 year ago.

Do you want me to provide that information to you here?

Customer: replied 1 year ago.
okay, well I'll figure it out. thanks.
Expert:  A. Stevens replied 1 year ago.

You're very welcome. Just to make sure, do you want me to provide the customer service info here?

Customer: replied 1 year ago.
please.
Expert:  A. Stevens replied 1 year ago.

US/Canada1.***-***-****

Available 6am to 9pm PST

Email: http://www.justanswer.com/help/contact.aspx

Expert:  A. Stevens replied 1 year ago.

Please remember that in order for me to get credit for this a positive rating is appreciated.

Expert:  A. Stevens replied 1 year ago.

Customer service should be able to help you with a portion of the refund before or after you rate.

Expert:  A. Stevens replied 1 year ago.

But please remember to return and rate once you've resolved the matter.