Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly 1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other
2.Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
3.How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.
Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
It seems like you had requested for phone support sorry to say that i cannot do phone support because i am residing on another location.
Thank you for the above details.could you please let me know which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other
I cannot access your email account die to security issues.You alone can only access your email account.What happens when you try to access your Hotmail account?
what is the message it shows?
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Thank you.I apologize for the delay.
Please open the web browser on your PC (Internet explorer,Firefox or Chrome) then type the following web address in the address bar of the web browser http://tinyurl.com/qh6orkh that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.Here is a image of where the address bar on the web browser is located.