Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. How do you access this problem email account -- using a web browser like Internet Explorer? Or using an email program like Windows Live Mail or MS Outlook 2010?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information and I am very sorry about the persisting issues. Which version of Windows are you using -- XP, Vista, 7, 8 or 10?
Also, can I remotely access your computer so that I can directly fix the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I believe that you do not want the remote option. But do you want to continue with this and just follow the procedures that I will give you? Remote access is just a better option but if you do not want remote access, we can proceed in this chat mode.
Please let me know if you want to continue.