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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly 1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8, Windows 10 or any other
2.Are you opening this email on web browser Internet explorer, Mozilla, Google Chrome etc.
3.I am not clear about this tool bar so to understand better,do you know the tools on that tool bar?
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Thank you for the details.Please try the following.
While you are on Internet explorer press ALT key + V key that will show view options now click on tool bars and then see if menu bar is selected if not select it.See if that is what you are looking for.Please let me know
Sir/Ma'am i didn't understand.Did you try my above suggestion?