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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Unable to send or receive messages Sbcglobal (janedc02)

Customer Question

Unable to send or receive messages for the Sbcglobal (janedc02) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server: 'inbound.att.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes
I have rebooted my computer and my black box that the connection is plugged into,
Ed Cassidy (###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?

Also, can I remotely access your computer so that I can directly fix the problem while you watch?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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