Hi, my name's Chris and welcome to JustAnswer.
Let me ask a few questions so I can understand situation better. If I understand correctly, you used to have an old e-mail address and password. And now you have a brand new e-mail address and password. So this is a totally different e-mail account, is that correct?
Who is the e-mail with (i.e. Gmail, Yahoo, etc)? And do you normally access the e-mail through the website?
Get back to me and we'll see what we can do about getting you into your e-mail on the laptop.