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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have had Thunderbird as my email years. I suddenly get a

Customer Question

I have had Thunderbird as my email for four years. I suddenly get a message that says cannot load XPCOM. and I have lost all my archived things and my email addresses. I want it back. what must I do. Where is it!!!
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

So you cannot open Thunderbird program right?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,