Where do you normally receive your emails?
- on a phone or other mobile device, or on a computer, or somewhere else?
- what app or software do you use to receive your emails?
Have you tried logging on to www.gmail.com or are you using an email client program to receive your emails? (e.g. Outlook)
Can you still send emails ok?
What happens if you try to send yourself an email?
Are you getting any error messages at all?
There are many different ways to access your gmail account.
How do you access your gmail account?
Ok, so you open up your web browser and go to www.gmail.com and log in?
What happens when you try to send yourself an email?