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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Seem to not receiving emails

Customer Question

seem to not receiving emails
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
any update here
Expert:  Pete replied 1 year ago.

Hi,

Where do you normally receive your emails?

Customer: replied 1 year ago.
Gmail account
Expert:  Pete replied 1 year ago.

- on a phone or other mobile device, or on a computer, or somewhere else?

- what app or software do you use to receive your emails?

Customer: replied 1 year ago.
use laptop or desk top
currently on desk top
Expert:  Pete replied 1 year ago.

Have you tried logging on to www.gmail.com or are you using an email client program to receive your emails? (e.g. Outlook)

Can you still send emails ok?

What happens if you try to send yourself an email?

Are you getting any error messages at all?

Customer: replied 1 year ago.
has work but has stopped since the 22nd of October and only noticed when customers contacted me to ask for a reply
Customer: replied 1 year ago.
im using the gmail account the people i send emails to are receiving a delivery failures
Expert:  Pete replied 1 year ago.

There are many different ways to access your gmail account.

How do you access your gmail account?

Customer: replied 1 year ago.
via gmail log on
Expert:  Pete replied 1 year ago.

Ok, so you open up your web browser and go to www.gmail.com and log in?

What happens when you try to send yourself an email?