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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Last few days I have not been able to search with Google...I

Customer Question

For the last few days I have not been able to search with Google...I get to the page and fill out the box but it will not search...my phone is searching but none of my computers. I even changed my Gmail address.
Submitted: 1 year ago.
Category: Email
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you experiencing this issue with all computer?

May I know the browser you are using? Is it Firefox?

Thank you.

S H E F I N

Customer: replied 1 year ago.
hi Shefin...I'm using AOL...computer older but can't search on my newer one either
Customer: replied 1 year ago.
hi...are you there?
Customer: replied 1 year ago.
I am in a meeting with others...please respond...this is the first time I've used this service...I am not spending more money on a phone call... please just tell me if you have read my post?
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the delay in my response.

Have you tried any other browser like Internet explorer?

Thank you.

S H E F I N

Expert:  Shefin replied 1 year ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Can't do that now...I can't search on one computer...can search on a small travel one...not my main computer.
Expert:  Shefin replied 1 year ago.

Hi,

I would suggest you try resetting the browser in order to resolve the issue.

Please let me know the browser you are using (Like Internet explorer, Google Chrome), so that I can assist you better.

https://help.aol.com/articles/reset-browser-security-settings-to-default-level

Thank you.

S H E F I N