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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36081
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My yahoo mail account has been hacked with spam messages

Customer Question

my yahoo mail account has been hacked with spam messages being sent out to annoy people. What can I do about it?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to sign in your Yahoo email account? If yes, are you able to change your email account password?

What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have my yahoo account tied to my safari mail when i open my apple. The message that my friends are getting is http://mykirsh.com/wonder.php . However these messages have been going out for about a month i think. I have heaps of contacts I don't want to start with a new account if I can. MacOS X version 10.9.5
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Are you currently able to receive and/or send email messages with your yahoo email account?

Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
i can send and receive emails
Expert:  Viet - Email Tech replied 1 year ago.

Have you tried to change your password ***** your security question/answer and check your security information on your yahoo account? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
No I haven't tried this if I do this how long will it take to stop these annoying messages going out in my name,
I have lots of business contacts on this account also.
Expert:  Viet - Email Tech replied 1 year ago.

Usually, it takes a week. You can change your yahoo account password ***** the website below, and check all your security information there also:

https://login.yahoo.com/account/security

- Also, if it shows security question there, then change the security question and answer.

- If you have a smartphone, you can also enable two-step verification for more security protection of your yahoo account.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
thankyou I hope my problem may be solved
Expert:  Viet - Email Tech replied 1 year ago.

You're welcome. Don't worry, if there is any issue later on, you can always get back to me. Also, can you please take a moment to rate my service today by clicking on a service option at the top, then click on Submit when it shows up. Thank you very much for your patience,