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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31191
Experience:  Over 15 year experience in Email Systems and Programs
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I, can;t seem to retreive my password to my Google account,

Customer Question

I, can;t seem to retreive my password ***** my Google account, which I have forgotten?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please what steps you have taken to try to retrieve the password, and what went wrong?

Customer: replied 1 year ago.
I, am trying to print, a picture from Picassa, and everytime I try to print, my Google Account comes up, but I have forgotten, my username, & password. Can you please help me, Thanks
Customer: replied 1 year ago.
I, guess I don't know what else to do, need help
Expert:  Richard replied 1 year ago.

No problem.

The username is ***** ***** email address, that google gave you when you opened the account.

To reset the password, please click on my link below

https://www.google.com/accounts/recovery/

Follow the onscreen steps and reset your password.

Once reset, use this new password ***** Picasa and it will then be accepted.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
Why, are you not answering me
Expert:  Richard replied 1 year ago.

I just did, with a lengthy set of instructions. Did you not see this?

Customer: replied 1 year ago.
I, still, cannot get into my Google Account
Expert:  Richard replied 1 year ago.

ok, did you actually see my initial message to you? As it seems you did not.