I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I will use my own remote server. I will be able to fix this for you.
Okay. The remote is extra. We don't have to do that, if you don't wish. What error are you given when you attempt to send?
You are sending from Hotmail.com or from Outlook?
What does that mean? Which application do you open when you read your emails?
This is a complicated issue requiring a complicated process to be followed. You do not wish for me to remote in and do this for you.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hi there, my name is ***** ***** I am going to assist you with this issue. I have read the information above. Can ask a couple of questions to make sure I understand: When you refer to "Outlook," are referring to the Microsoft office program? Does the email address with the problem behavior end with "@1and1.com," or something other than "@hotmail.com" or "@outlook.com?"
Are you able to send or receive email messages to/from any other email addresses?
When Microsoft decided to rename their web-based email service from "hotmail.com" to "Outlook.com," I think that it creates confusion when trying to understand what is meant by sending to "Outlook" on the computer. It can be interpreted as either the Microsoft office program Outlook which can be connected to various mail servers, but it could also refer to running Microsoft's Web-based email which is now also called Outlook (I know that this is a long explanation, but I'm hoping this will get us on the same page so that we can troubleshoot the problem). Please let me know about this, and we will move forward with the solution.
Hello, this is Gary from JustAnswer: Just checking in to see if you still need assistance. I am happy to continue working with you.