Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Please follow the steps:
A. Click the link to signout of your newly created gmail account:
B. And then choose login with different username and then enter your old gmail address and its password.
If you face any issue, please let me know. I will provide you new set of instructions. Thank you, ***** *****
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
I'm ready to help you over the phone or the remote session. Please let me know. Thank you, Sandy