I'm sorry about the issue. When did this issue first occur?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Was there any change recently to your computer, such as installing a program, etc., that may have caused this issue?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,