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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have downloaded the windows 10 and have lost all my

Customer Question

I have downloaded the windows 10 and have lost all my windows 7 folders, files, pictures, contacts...how do I fix or get back to windows 7 if nec.É
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help because whenever data is lost as it is in this case, a few very intricate & complex set of instructions need to be followed. If they are followed incorrectly, you may cause irreversible loss.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason