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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I bought a Geek Squad online repair contract but I forget my

Customer Question

I bought a Geek Squad online repair contract but I forget my password. However, I need your help. My problem is that I can type just one letter at a time in an e-mail and must then wait while it appears. Typing at normal speed is out of the question. I think this issue is called "lag" and it is now so bad that e-mail is impossible. As I have terminal cancer I need this link to my health provider at Mt. Sinai. Should I take my computer to my local Best Buy or can you help me online?
--Dennis Harper
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
Please don't try to sell me something. I just want my e-mail restored.
Expert:  Martin replied 1 year ago.

Hello, this is a paid tech support website so there is a fee on the fix for the problem - were you looking for a free option?