I am the person that will be helping you today.
May I ask which type of database you are using for the mail merge? (Excel, Access, etc)
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Yes, that is correct. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Yes, we can continue tomorrow. Come back to this page and post a message when you are ready to continue.