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Hi there, my name is ***** ***** I will be assisting you today. I am going to need some more information to help me understand the issue better: What operating system is your computer running? How long have you been using thunderbird? In that time, have you ever been able to receive emails from the business location in question? Is it only one location that seems to be affected? Can you also provide me the version of Thunderbird you are using (usually found under Help>About drop-down menu item).
I look forward to your reply and continuing with the solution.
Hi, this is Gary from JustAnswer. Just checking back to see if you still require my assistance. I am anxious to help!
Ok, can you tell me what email provider you have thunderbird configured to connect with? Is there a web interface you could use to check these emails? If you can, I would like to see if your see the same issue (missed emails from a certain location) in your email provider's native application/ web client. I am trying to rule out Thunderbird: If you just aren't getting the emails in any of the applications/email interfaces your email provider has available, then we will be looking at the connection between the businesses email server and your email server. Otherwise we will be looking at the way Thunderbird is configured.
Let me know if you can connect to your inbox another way.