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I'm sorry about the issue. What happens when you sign out her yahoo email address, then sign in your yahoo email address? Is there any error or message?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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I'm sorry. I replied back to you about 3 days ago, but you were not there, and then you replied back today, and I was not available at that time. We can schedule a time.
What happens when you sign in your yahoo account at the yahoo.com website? Is there any error or message?
What have you tried? Is there any error or message?
Please reply at the box below. Thank you.