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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have 2 yahoo emails that are under my phone number and

Customer Question

Hi, I have 2 yahoo emails that are under my phone number and alternative email. I need to know what date they were created and at what location or IP address. I don't believe they are being hacked as I've been checking them today and trying to retrieve previous emails so I can associate it with my other emails. I've reset my passwords. Please respond via email and not my phone since it's a work phone number.
Here are the email accounts below: ***@******.*** ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know when you are ready and could be online so that i can help you figure out the issue.

Customer: replied 1 year ago.
Hi Michelle, I' on now. Are you available? The questions I have on these two yahoo email accounts is:
When was the account created (date and time)?
From what location, device or IP address?
Have they ever been linked to any social media websites?
Has there been any correspondence previous to the last 2 days?
Customer: replied 1 year ago.
Hello....please let me know when you will be available. Thank you, Jennifer
Customer: replied 1 year ago.
Wow....I've been waiting all day for a reply and no answer! I paid for someone to help me with this and I've had no help!
Customer: replied 1 year ago.
I would like a refund of the money that I spent for this! I have had no reply from you all day. I'll call my credit card company to report this service has not been received. Why do you say you will help when you don't!!!!
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 1 year ago.

Good morning Jennifer we might have a differnt time zone that could be the reason that we were not online at the same time you please let me know your time zone and the time you will be available i will be online to help you fix the problem. My apology for the delay.

Customer: replied 1 year ago.
I am on mountain time zone in Arizona
Customer: replied 1 year ago.
It is 8:23 pm right now
Customer: replied 1 year ago.
Can you answer my questions?
Expert:  michelleclive replied 1 year ago.

yes i can answer your question. As you mentioned you have two yahoo email can you login to the one and i will walk you through to know when it was created however ip address tracking is not possible on which computer and location it was created.

Customer: replied 1 year ago.
I will log on to one of them now.
Customer: replied 1 year ago.
give me 1 min as i'm logging on to another computer. why can't we know what device or location it was created in?
Customer: replied 1 year ago.
Is there any way to know if there was any correspondence or if it was ever attached to a social network?
Customer: replied 1 year ago.
hello....I'm on one of the emails now
Expert:  michelleclive replied 1 year ago.

No there is no way you can see if the account is interlinked with any social network webite like FB, twitter or any other. When you link your email to any social network you get a verification email from the social network website and till the time you verify from your email that email is not linked.

Customer: replied 1 year ago.
Ok, what can you help me with then?
Customer: replied 1 year ago.
Can you walk me through when the email was created?
Expert:  michelleclive replied 1 year ago.

To get a date click on your Account info page or profile

Found by clicking your yahoo name top left side of your page and then selecting account info or profile should be in Account Info

Expert:  michelleclive replied 1 year ago.

let me know if you are able to get in there.

Customer: replied 1 year ago.
I'm there
Customer: replied 1 year ago.
Hello...I'm on the email page. Would you please let me know where to go???
Expert:  michelleclive replied 1 year ago.

do you want me to remote access and show you?

Customer: replied 1 year ago.
sure, I have two different computers going but I can get the same email up on this computer now.
Customer: replied 1 year ago.
it's up now on this computer as far as one of the emails.
Expert:  michelleclive replied 1 year ago.

not a problem you can open the one by one and i will show you the creation date.

Customer: replied 1 year ago.
ok, I'm ready when you are
Expert:  michelleclive replied 1 year ago.

Join Your Remote Desktop Session

How Remote Desktop Works

  1. Agree to the Remote Desktop Legal Disclaimer below.
  2. The Remote Desktop client file will automatically download to your computer.
  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
I need to pay an additional $20 for this?
Customer: replied 1 year ago.
There isn't a remote desktop legal disclaimer below? So I don't have any way to do this.?
Expert:  michelleclive replied 1 year ago.

if you scroll down the page you will see a green button "I agree"

Expert:  michelleclive replied 1 year ago.

Remote session is a paid session however i am not charging you for this.

Customer: replied 1 year ago.
but it says I have to pay if I agree
Customer: replied 1 year ago.
would you please send me a link?
Customer: replied 1 year ago.
Ok, I have it downloaded and don't know what to do now.
Customer: replied 1 year ago.
I'm on what do I do???
Customer: replied 1 year ago.
the email I used is***@******.***
Expert:  michelleclive replied 1 year ago.

all you have to do is run and install Elsinore and once elsinore is up i will be connected,

Customer: replied 1 year ago.
I just installed what you sent in the link and I'm at the home page.
Customer: replied 1 year ago.
It says it's dualmon, is this correct?
Customer: replied 1 year ago.
That's what link you sent me and I've completed it. Is this not where I need to be?
Expert:  michelleclive replied 1 year ago.

no that is not a correct link.

Expert:  michelleclive replied 1 year ago.

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