I'm sorry about the issue. Is there any error or message?
Have you tried anything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Hi, my name is ***** ***** I will be working with you on this problem. Have you tried using Microsoft's "recover password" instructions? Would you like me to try to assist you with this? If you have already done this with Microsoft, can you please let me know what the result was?