I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you for the update. May I ask how many people you will be sending the email to? I ask because Gmail limits the number of recipients you can send to. They allow 100 if you use Mac Mail and up to 500 if you use a web browser.
Thank you for the update. I am very sorry to hear about your loss.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
That is okay. Follow the instructions below on his computer.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 97 and click the circle button to start the remote application.