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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14360
Experience:  10+ years of work experience.
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My Yahoo account mails are blocked. I need to talk to

Customer Question

My Yahoo account mails are blocked. I need to talk to someone
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask for you to elaborate on what specifically the problem is? I ask because the statement of 'mails being blocked' may mean several different things. (ie: cannot login, emails are not delivered, etc)

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
They say my emails account is blocked and can't be accessed
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. It sounds like you tried to log into your account too many times with the incorrect password. In such cases, you must wait a full 24 hours before you log in again.

My suggestion is as follows:
- Wait at least 30 hours before logging in just to be safe.

- If you know the password, you can simply log in.

If you do not know the password, you must first click the "Forgot Password" link on the Yahoo login page. You will be asked a few questions to identify yourself as "you". After doing that, you will be given the option to reset your password.

If you have any issues with that, please let me know.

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason