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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I had Virus in address book.Can you help me get my address

Customer Question

I had Virus in address book.Can you help me get my address book back
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your account.

When did the problem start?

I may be able to recover it for you via a remote support session, would you like to give it a try?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
Are you charging a one time charge of 42.00 to take care of this problem.Not 42.00 x 2=84.00
Expert:  Martin replied 1 year ago.

I cannot see how much you bid for your question, it is $42 for the remote support session which is fully refundable for up to 30 days if we cannot recover your address book or if you were simply not happy with the result.

Would you like to give it a go?

Customer: replied 1 year ago.
Are you charging me twice??
Expert:  Martin replied 1 year ago.

Sorry, I am not in billing so I cannot see how much you are paying for your question - I can give you the phone number for billing if you would like to verify the amount?

The amount I am sending you is $42 for a remote support session which guarantees your question is answered