Hi there and welcome
To confirm, this is for Gmail correct?
And if you go to www.gmail.com can you sign in there still?
Please let me know
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
No, thats an infection on your computer and this is why its all happening.
Do NOT call the number
Do you want me to just connect to the computer and fix this directly?
as you have a number of issues, not just one...
ok, which internet browser are you using?
the virus company
I do not know how "they" are as I cannot see which virus you have
From your Safari menu bar click Safari > Preferences then select the Advanced tab.
Select: Show Develop menu in menu bar
Now from the menu bar click Develop > Empty Caches
Tell me when you have
ok, let me know please when the instructions are done
which window are you trying to close?
ok, warnings ect now gone?
You are going to have to generate an app specific password ***** enter this in as they have locked the account from sending from these computers.
It will then send from then on, just make sure to carefully follow my steps please
Let me know how you go please
you click the link, I put it as a link, the blue text please
have you got the app password ***** as per my instructions?
you just need to follow the instructions exactly as I listed them please.
From step 1 to 6
on the link I gave in my instructions.
I repeated it below
ok, then you need to enable it for your account first
Please do so on my link below
Then do the instructions please
ok, complete the process please, then follow the steps I gave to generate the app password ***** use
how did you go with the instructions?
Hi there, I see you viewed my last message but did not reply. Are you still working with me on this? As I am here waiting, but am not sure if your still here?
Can you please let me know?
ah ok, was not sure if you had an issue of some kind.
I am about to go offline soon, if you want ill just connect to your computer and fix this at no extra cost?
smtp.gmail.com with port 587
But can I just connect and fix this please? as I said I wont make any extra charges for it and it will just be quicker and easier
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
yes, you install it then run the program and it gives you the ID and Password.
So if you have installed it, now run it please
And give me here the ID and Password
You run the program Teamviewer from your apps, like any program you run
It opens and on it it displays Your Id and password ***** is what you give me here
The id is a 9 digit number
yes, so now go to your apps in finder and run the program
Its no different to running any program on your computer
Do not run the installer file you downloaded but go to your apps in finder and run the actuall app
I had to disconnect, but as you saw your computer is not able to generate app passwords, so its not possible you did this before.
You need to do this on a newer mac that has a later browser.
ok, but its not possible to generate the password ***** you are blocked as your computer is too old.
So I am not sure where you where but it would not be on that page, and you cannot update the browser as I tried that.
You will have been on a different page
But do it on your desktop when your home and let me know how you go please