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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I know my password but want to change it. Have not been able

Customer Question

I know my password ***** want to change it. Have not been able to though
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is it email password?
What is the error or message when entering your exact password?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
aol only . It is my email password ***** go through Ok will send a code by phone and the code does not go thru. Im very inadequate with computers, Will have to continue this tomorrow as my husband is home which is he is the reason for changing password. Is this ok? Is there a # ***** can reach you at tomorrow?
Customer: replied 1 year ago.
Can you call me Tomorrow ?
Expert:  Viet - Email Tech replied 1 year ago.
I do live online support. Can you add to favorite / bookmark this web page, so you can get back to me tomorrow at this web page? Thank you.
Customer: replied 1 year ago.
I can
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please reply at the box below on this web page tomorrow to continue. Thank you.