What's the model of the computer?Is it a desktop or laptop?Can you press and hold the Power on/off button for about 10 seconds, then turn it on, then what do you see first, if any?Do you have the windows 7 disk or recovery / restore disk?Please reply at the box below. Thank you.
Is the a brand/model of the computer? We have emailed you. Please get back to us whenever you are available to continue. Thank you.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. On the black screen do you see a mouse pointer?