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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Black screen after windows 10 upgrade from windows 7

Customer Question

Black screen after windows 10 upgrade from windows 7 professional
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Can you please shut down / power off the computer, then turn it back on, then does it show the password ***** login screen?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
No...............all that comes up with the black screen.
Expert:  Viet - Email Tech replied 1 year ago.

What's the model of the computer?
Is it a desktop or laptop?
Can you press and hold the Power on/off button for about 10 seconds, then turn it on, then what do you see first, if any?
Do you have the windows 7 disk or recovery / restore disk?
Please reply at the box below. Thank you.

Customer: replied 1 year ago.
It is a desktop.Nothing happens when i hold the start button and then switch. A quick flash comes up with the name of the monitor then every thing turns blac. The start button itself has a red circle on the bottom half and a blue circle at the top half. Eventually all will turn blue around the start button.
The computer is a composite rebuild about three years old.
I do not have the recovery disc for windows 7 professional although I have the authorization code
Customer: replied 1 year ago.
I need to go to my grandson's school presentation at 10:30 so will be off air from that time. How do I reconnect?
Expert:  Viet - Email Tech replied 1 year ago.

Is the a brand/model of the computer? We have emailed you. Please get back to us whenever you are available to continue. Thank you.

Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. On the black screen do you see a mouse pointer?