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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 35377
Experience:  Over 15 year experience in Email Systems and Programs
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After logging off of my husband's facebook, I went back to

Customer Question

After logging off of my husband's facebook, I went back to mine and it was as if my account was gone. I haven't been able to.sign in since.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please exactly what happens when you try to sign into your Facebook account?

What message do you receive?

Thank you

Customer: replied 1 year ago.
I type in my password ***** I get that it's incorrect. I was prompted to create another page so I did and searched myself and the page was there but I can't get into either one now.
Expert:  Richard replied 1 year ago.

ok, First step please is to reset your password ***** your account so we have the correct password.

To do this, click on my link below

https://www.facebook.com/login/identify

Follow the onscreen steps and reset your password. Once done, then use this new password ***** sign into your account.,

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 1 year ago.
I've tried typing my email in twice and it tells me it's not the same.
Expert:  Richard replied 1 year ago.

Sorry, but on exactly which step of the procedure are you referring to please?

Customer: replied 1 year ago.
The one where you asked me to sign in with my email
Customer: replied 1 year ago.
I feel as though you can't seem to help me. I guess I'll have to find a phone number and call.
Expert:  Richard replied 1 year ago.

There is no phone number for facebook.

But its not going to ask you to type in the address twice and indicate its not the same... so this is why I am clarifying, you just enter it in once.

So this is why I am asking why were you typing it in twice?

Whats the email address you use for facebook?

Customer: replied 1 year ago.
I use***@******.***
Customer: replied 1 year ago.
I've gone through the recovery period of 24 hrs. twice and still nothing.
Expert:  Richard replied 1 year ago.

ok, you can access the actual email account still correct?

Customer: replied 1 year ago.
my email?
Expert:  Richard replied 1 year ago.

yes, go to it as there is an email from Facebook, click on it please and click on the verification link

Customer: replied 1 year ago.
I have emails that say you answered a question but nothing from facebook.
Expert:  Richard replied 1 year ago.

ok, then you have to do it all on your computer as they need to detect you signing into your account.

I just did the procedure I asked you to do, and nothing was given about typing the email in twice or its not the same, so I am not really sure what you were doing...

But we do this step by step

Go to https://www.facebook.com/login/identify

Tell me when your there

Customer: replied 1 year ago.
I have done all of the steps and got a message that said congratulations I have proven my identity. I guess this means the "recovery" process for 24 hrs AGAIN for the third time?
Customer: replied 1 year ago.
I have NOT gone to the message and clicked it yet though.
Expert:  Richard replied 1 year ago.

ok... what I wanted was for you to just go to the page and tell me so we could have done it together...

So I do not know exactly what you did now as you went through it yourself.

But did you now receive an email in your email account?

Customer: replied 1 year ago.
I got a text message for the recovery process again. It takes 24 hrs.
Expert:  Richard replied 1 year ago.

Sorry what exactly are you meaning when you say

"It takes 24 hrs"

Customer: replied 1 year ago.
To recover... are sure you really work for fb?
Customer: replied 1 year ago.
I'm all set with this. It's been OVER an hour and still nothing is resolved. I'm still right where I started. Have a good day.
Expert:  Richard replied 1 year ago.

No, I never said I work for FB, as I mentioned they have no live support.

Customer: replied 1 year ago.
Ahhh.... now I understand. Just a way to try an earn a dollar. Scam? Thanks for nothing.
Expert:  Richard replied 1 year ago.

No, no scam, and if you reviewed or interaction you will see that the challenge was you were not following my instructions, and this is why we did not get there.

I help people with this problem all day, every day

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