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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been using the same name and pass word for a while

Customer Question

I have been using the same name and pass word for
a long while and the program will remember both now it does not and now I have forgotten
both. How can I start with a new pair? Thanks Roy
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I closed the window when I saw the price
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry; I'm the tech, so I'll have our customer service contact you about the billing issue. Don't worry, we will make sure you will be satisfied at the end.
In the mean time, I can fix this issue for you. Do you still need help with this?
Please reply at the box below; we guarantee our service. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry; please ignore the previous reply. I'm the tech, so I'll have our customer service contact you about the billing issue. Don't worry, we will make sure you will be satisfied at the end. In the mean time, I can fix this issue for you. Do you still need help with this? Please reply at the box below; we guarantee our service. Thank you.