Hello & Welcome to JustAnswer. What is the issue you're having exactly? May i connect with you remotely to check/fix and troubleshoot it? Thanks
Where is the issue exactly? Computer or Cell phone?
Unfortunately i cannot take phone call but it is open to other experts now.
I will need to opt out since this issue is on a a cell phone and the question is in the computer category. Thanks
Hi there and welcome
You are trying to access your account at outlook.com correct?