Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.
What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.
Could you please tell me about your computer operating system? Windows XP/Vista/7/8/10 or mac or other
Are you using your browser like internet explorer and type www.msn.com or www.hotmail.com to login into your emails?
You're using email client like outlook or Windows Live Mail?
I will help you over remote session now.
Click the link:
Scroll down on that page and and then Click “I agree” at the bottom.then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please accept remote support offer and follow the steps.
Please reply back to me. I will fix the issue now.
Some hidden malware/spyware/adware could be causing this issue:
I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.
Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.
You can download the free version using the link given below:
Please run quick scan to complete the scan in 10-15 minutes.