Hi, and thank you for asking your question.
When did you first start having this issue with Windows Live Mail?
May I connect remotely to check the issue now?
Please reply back to me below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
If you are having any issues with downloading/running the remote file as requested in my above reply, please make sure to reply back to me below. Thank you.
OK, are you currently replying to me from a different computer/device? If so, let me know and I'll provide you with a shortened link to open up on the affected computer instead. Thank you.
Okay, please open up the following shortened remote link on the affected computer, and follow directions to download and run the remote file:
Connected now - please tell your brother in law to reply back to me on the chat box on the screen; thank you.
OK, thank you for the remote session. This is a tricky one; looks like a specific Windows 7 update (KB2670838) caused Windows Live Mail to break, but we are not able to uninstall the update now since you upgraded to Windows 10 itself.
Let me forward your question to our other experts now, who will be able to assist further; please do not rate until your issue has been resolved. Thank you.
Hmm, yes we can try; I was just about to suggest that as well. Do you know the steps to roll back to Windows 7? If not, I'll provide you with the steps now. Do keep me posted.
To roll back your Windows 10, please go to your PC Settings by clicking on the Start button at the bottom-left, and then clicking Settings.
It will open the PC Settings. Select Update and Security. Here, you will see options like Windows Update, Activation, Backup, Recovery and Windows Defender. Click on Recovery.
Next, click on Go back to Windows 7. Follow the on-screen directions. Once the rollback process is completed, your PC will automatically be booted into your previous version of Windows.
Once it's done, please let me know and I'll set up another remote session and assist accordingly. Thank you.
I have sent the directions to roll back in my above reply; please carry them out at your convenience, and update me accordingly. Thank you.
No issues, I have re-posted my reply now, as follows:
Please accept my apologies for the brief delay. May I set up another remote session to check the issue now?
Keep me posted.