Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Facebook issues. What happens when you try to sign in to your account? Is your password *****?
Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.
Thank you for writing back with that information. Are you using the same computer to chat with me now?
Thank you for that confirmation.
Can I remotely access your computer so that I can directly assist you in fixing this problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.