Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Gmail issue. Before I can assist you further, please tell me the following:
Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.
Thank you for writing back with that information. I checked your recovery options and you have 2-step verification turned on on your problem account. Is the registered mobile phone still with you now?
But can you confirm if you indeed enabled your 2-step verification for your Gmail account?
Ok, please take your time and we can resume tomorrow then.