I'm sorry about the issue. How did you try to reset your account?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you currently have access to that email address?
Do you have another working windows or mac computer or tablet or smartphone?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
1. Does it show that aol email address at the login of the windows 10 computer's screen?2. Do you see the power icon at the bottom right of the windows 10 computer's screen?3. Is it okay to reset the windows 10 computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?Please reply at the box below. Thank you.
You're welcome. Please try the following:
- On your working windows 7 computer, go to the website below:
, then there, select the option "I forgot my password", then click on Next
,then in the Microsoft account box, enter the email address as shown on the problem windows 10 computer
, then enter the characters as shown on the page
, then click on Next and continue following the instructions there in order to reset the password
, then try that password ***** the problematic windows 10 computer.
- If that does not work, or you can just reset the computer, please do the following steps:
Please reply at the box below to continue troubleshooting. Thank you.