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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Computer is running communication software that cannot be

Customer Question

Computer is running communication software that cannot be used while installing aol software.The Aol Program was running, I had the same problem a couple of days ago. I did a restore point and it worked.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Did you install any program recently that may have caused this issue? What is not working on your computer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you

Customer: replied 1 year ago.
This issue started last week, when it happen I did a restore and it worked until today.The only thing that II installed was a HP ENVY 7640 (All in one Printer.WI am running window 10Yes we can remote ( 2***-***-****.The error message that I am getting is the computer is running communication software that cannot be used while installing this software. (AOL )
Expert:  Viet - Email Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:
http://connect.teamviewer.com
Then download / run the file called TeamViewerQS...
Then tell me the ID and password ***** will provide in the TeamViewer program.
Do not close the TeamViewer program.
Please reply at the box below. Thank you.