How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Email
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
12615041
Type Your Email Question Here...
Barun is online now
A new question is answered every 9 seconds

Cannot open google, only internet explorer

Customer Question

cannot open google, only internet explorer
Submitted: 1 year ago.
Category: Email
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

When did you first start having this issue with Chrome?

May I connect remotely to assist you with the issue now?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.

Tuesday, traveled to FT Worth from Seymour TX

Expert:  Barun replied 1 year ago.

OK, let's get started with the remote session now, so that I can check the issue with Chrome. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87e0252d-6d7d-4bbd-838a-67e427511d6c

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Customer: replied 1 year ago.

yes

Expert:  Barun replied 1 year ago.

OK, let's get started with the remote session now, so that I can check the issue with Chrome. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87e0252d-6d7d-4bbd-838a-67e427511d6c

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Expert:  Barun replied 1 year ago.

Thank you for the remote session. Do keep me posted on the results, please.