Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.
First of all, please turn off 2 step verification process as given under:
Click the link:
In “Signing in & security” section of My Account, select 2-Step Verification. Sign in with your username, password, and verification code if asked.
Select Turn off 2-Step Verification.
A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Ok.
And then login into your account and go to account settings and change the phone details as given under:
Note: You must use a mobile phone with text messaging turned on.
May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Please reply back to me and let me know. Thank you, Sandy
Scroll down on that page and and then Click “I agree” at the bottom.then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please follow these steps on your computer to recover your account:
https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQXChoose I don't know Password. Type in your Email Address. Click Continue.Follow on-screen instructions to reset your account password.
Please reply back and let me know if you're able to change your account password ***** not. Thank you, Sandy
Hi, Do you still need help with this? Please let me know, Thank you, Sandy