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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35255
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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IPad won't get email, can get it on iPhone and Dell PC. iPad

Customer Question

IPad won't get email, can get it on iPhone and Dell PC. iPad gives message that I need to log in with Yahoo. I have no idea what my Yahoo ID is or Password ***** no amount of effort gets me anywhere. Please help.
Submitted: 1 year ago.
Category: Email
Expert:  Randy Computer Tech replied 1 year ago.

Hi,
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.
What is the email address that you are using on the iPhone and Dell pc?

Customer: replied 1 year ago.
The same as my iPad. ***@******.***
Expert:  Randy Computer Tech replied 1 year ago.

okay, set up the email on your iPad following these steps please>

select settings, then mail, contacts and calenders

add mail account

select other

select add mail account

enter name, full email address, email password

select next

make sure imap is highlighted in blue

incoming host name: imap.mail.yahoo.com

username: full email address

password: your email password

outgoing host name: smtp.mail.yahoo.com

username: full email address-even though it states optional

password: your email password-even though it states optional

select next

select save

Customer: replied 1 year ago.
Randy this did not work. Is the phone call an extra $20? I will not pay for that, or this help, unless my problem is solved.
Expert:  Randy Computer Tech replied 1 year ago.

Okay, sorry about that. I will open the question and let the other experts take a look at it. Thank you for your patience.

Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. I'm another computer tech; I can fix this issue for you.

Does your Dell PC have windows xp, vista, or 7, or 8, or 10?

Can I connect remotely to your PC, so I can retrieve your email password ***** through your PC together with you, then you can enter it on the iPad?

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