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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My FB account has been hacked. What can I do?

Customer Question

My FB account has been hacked. What can I do?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Are you still able to log in your Facebook account or not?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I do not know
8 or 10 not sure
yes
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=b2b877c4-5467-4a0c-9c1d-5b34c65421be
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Let's try the new website below:
http://connect.teamviewer.com
Then download / run the file called TeamViewerQS...
Then tell me the ID and password ***** will provide in the TeamViewer program.
Do not close the TeamViewer program.
When you are available, please reply at the box below to continue. Thank you.