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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot acxcess my gmail account without signing in again.

Customer Question

I cannot acxcess my gmail account without signing in again. Someone helped me sometime ago because I could never remember my password ***** I did not always have to use my password ***** I was able to get my gmail mail which allowed me to click on family search to do all my excessive genealogy lines. Now I am unable to get my gmail without signing in and am told that I am another person. PLEASE CALL ME TO VERIFY THAT I AM THE SAME xxxxxxxx WITH THE xxxxxxxxx. I am not another erson. If someone would call me at xxxxxxxxxx and verify my security questions it would establish that I really am the same person and not someonelse.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Do you remember your exact gmail email address?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you